Shipping & Returns

SHIPPING

All jewelry is shipped with Signature Required.

Please enquire for International shipping rates or if you have a preferred shipping carrier.

We insure all packages against theft and accidental damage while in transit. Once the package is delivered and signed for, we are no longer liable. Orders cannot be delivered to PO Boxes or APO/FPO addresses.

Please allow 1-3 business days for in-stock items to be processed for shipment.

Made to order pieces take approximately 2-4 weeks to produce, as noted on specific product pages.

To check the status of your order please email us at contact@kimdunhamjewelry.com. Please include your order number and a we will get back to you with a status update within 24 hours, Monday - Friday.

RETURNS

Due to the handmade nature of our pieces, we do not offer refunds at this time, but you are welcome to either return pieces for store credit or exchange pieces for an item of equal or lesser value within 14 days of purchase.

When shipping back your order, we suggest shipping with a reliable and insured carrier only. Please include a note with your contact information and feel free to share your tracking number with our team.

Kim Dunham Jewelry will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable.

Bespoke and custom orders cannot be returned for exchange and are determined final sale.

Kim Dunham Jewelry is not responsible for lost or stolen packages in the case of a returned shipment.

All international orders are final sale.

REFUNDS

Due to the handmade process, we cannot accommodate refunds.